We're here to help

Our thoughts are with Queensland and Northern NSW as Cyclone Alfred approaches. 

We’re here to help members needing financial assistance. If you are impacted, please reach out; our team are here to support you.

For more information about how we can help, contact us via our Contact Us form and one of our Member Experience Specialists will get back to you, or speak to our team at 131 728 8am – 6pm AEDT Monday to Friday.

Stay safe and take care of each other. 

Need help to prepare for Cyclone Alfred?

Below are some useful links to keep you informed about Cyclone Alfred.

For life-threatening emergencies or to report a fire, call 000.

For flood or storm emergencies, call the SES on 132 500.

 

Useful links

The following links are not exhaustive; please also check other sources for information.

Queensland

ABC Emergency  Severe weather and natural disaster alerts and warnings for Queensland.
BOM  Bureau of Meteorology’s Queensland weather and warnings.
Disaster Management  Queensland Fire and Emergency Services website, including the latest emergency alerts.
Get Ready Queensland  Queensland Government website devoted to improving community preparedness for natural disasters.

New South Wales

ABC Emergency  Severe weather and natural disaster alerts and warnings for NSW.
BOM  Bureau of Meteorology’s NSW weather and warnings.
Office of Emergency Management      OEM leads the state’s response to and recovery from natural disasters.

Stay aware. Stay safe.

During this time, members should stay vigilant and be extra cautious if they receive unexpected calls or messages claiming to be from trusted organisations such as banks, telecom companies, or government agencies.

 

We’ll never ask you to:

  • Share sensitive details including passwords, your pin, or a one-time passcode.
  • Click a link to log into your account.
  • Grant remote access to your computer, phone, or tablet.
  • Transfer money to another account to keep it safe.

If you believe you’ve been contacted by a scammer, hang up immediately and contact Police Bank directly on our trusted number: 131 728.