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eStatements
Holiday Trading Hours
Our branches and contact centre will be closed on public holidays and operate on reduced hours for the following dates:
Wednesday, 25 December 2024: CLOSED
Thursday, 26 December 2024: CLOSED
Friday, 27 December 2024: CLOSED
Monday, 30 December 2024: 10:00AM – 3:00PM
Tuesday, 31 December 2024: 10:00AM – 3:00PM
Wednesday, 1 January 2025: CLOSED
We will return to standard operating hours from Thursday, 2 January 2025.
We’re available to chat! Call us on 131 728
Available contact hours: Monday to Friday from 8:00am to 6:00pm AEDT.
Looking for something else?
Call 131 728
For international call +61 2 9287 0888
Email Us
For all member banking or transaction account related enquiries please email info@policebank.com.au
BSB 815 000
Police Bank has one BSB Number for all Branches (Service Centres) and accounts
Canberra
Shop 2, 121 Marcus Clarke Street, Canberra ACT 2601
canberra@policebank.com.auOperating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Goulburn – Branch Access for Non-Police Academy Members
c/- Police Academy, McDermott Drive, Goulburn NSW 2580
Operating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Note: Goulburn Branch is within the grounds of the NSW Police Academy, therefore pre-arranged access is required by contacting the Goulburn Branch, 02 4827 1000, or email goulburn@policebank.com.au. Please also note if you are a serving Police Officer no pre-arranged access is required.
Newcastle
24 Bolton Street, Newcastle NSW 2300
Operating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Sydney
S25 Pelican St, Surry Hills NSW 2010
Operating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Support Office
Support Office For non-banking business or career related enquiries please email people@policebank.com.au
Narellan
Shop 311A – Narellan Town Centre 326 Camden Valley Way, Narellan NSW 2567
narellan@policebank.com.auOperating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Parramatta Kiosk
NSW Police Force Headquarters 1 Charles Street, Parramatta, NSW 2150
parramatta@policebank.com.auOperating hours:
Monday By appointment only
Tuesday 10am to 4pm
Wednesday By appointment only
Thursday 10am to 4pm
Friday By appointment only
Please note: This Branch does not offer cash deposits or withdrawals. ATM facilities are available.
We are only available to NSW Police Employees who already have access to and work at 1 Charles Street Parramatta. Non Police Members are not allowed in the building.
Tasmania
Suite 6, 18 Ross Avenue, Rosny TAS 7018
hobart@policebank.com.auOperating hours: Monday to Friday 9am to 5pm – by appointment
Please note: This Branch does not offer cash deposits or withdrawals.
Wollongong
76 Market Street, Wollongong NSW 2500
wollongong@policebank.com.auOperating hours:
Monday 9:30am to 4pm
Tuesday 9:30am to 4pm
Wednesday 10am to 4pm
Thursday 9:30am to 4pm
Friday 9:30 am to 4pm
Please note: This Branch does not offer cash deposits or withdrawals. ATM facilities are available.
Complaints, Feedback and Compliments
Police Bank is committed to providing quality in the products and services we offer to all our members. Your feedback is always valuable to us, as it provides us the opportunity to improve our services. In the event that we fail to meet your expectations, or you are disappointed with a service or product, we would like the opportunity to rectify your experience with us. We always strive to provide the best service possible.
How you can lodge a complaint or feedback/compliment
Complete our online form
Call our Contact Centre on 131 728
Download and mail our form
