Frequently Asked Questions

How do I become a Member?

You’ll need to complete an online application for membership. When you apply to become a Police Bank Member, you don’t have to pay a membership fee. All we ask is that you agree to pay $10 to the person/s looking after our winding up — if Police Bank ever stops operating.

To apply click the “Become A Member” link in the menu.

How can I withdraw my money?

As a Police Bank Member, you’ve many ways that you can access your money. A Police Bank Visa Debit Card can be used to withdraw funds from any ATM in Australia. You can withdraw money at any overseas ATM displaying the Visa symbol. You can withdraw money at any Police Bank and Border Bank Branch.

A Visa Debit Card will allow you to pay for purchases at any EFTPOS terminal in major retail stores, petrol stations and shops — and most outlets will also allow you to withdraw cash. With a Police Bank Visa Debit Card, you can obtain money at any financial institution in Australia or overseas that displays the Visa symbol. You can also pay for goods and services and bills over the phone. You can make withdrawals at any Australia Post office using the Bank@POST service.

How do I deposit money?

There are a number of ways you can deposit your money with Police Bank, including at any Police Bank and Border Bank Branch. With our Autopay service, you can have your salary automatically credited to your Police Bank account. For added convenience, you can split the deposits any way that you want — you can pay into your loan account, put some money aside in a special savings account and deposit the rest in your day-to-day account.

You can also use the Bank@POST facility at any Australia Post office to deposit your funds.

Are you a full service financial institution?

Yes. Police Bank offers a full range of financial products and services including home loans, and personal loans, savings accounts, term deposits, financial planning, insurance, direct debits, periodical payments and lots more.

What are your interest rates?

Find out the latest on our interest rates page or ring us on 131 728.

How safe is my money?

As safe as any major bank. Police Bank is supervised by the Australian Prudential Regulation Authority (APRA) to maintain minimum standards to ensure security of member’s funds. APRA is the same body that supervises the major banks.

What happens if I enter my PIN number incorrectly 3 times at an ATM or via EFTPOS?

As part of our security measures to protect members accounts, your card will be blocked for 24 hours. After this, you’ll be able to use your card again.

What happens if I transfer funds to an incorrect BSB or Account no?

The receiving bank should send the funds back to Police Bank. The funds will appear back in your account and Police Bank will notify you of this rejected transaction.