Stay aware. Stay safe.

We're constantly on the lookout for scams. Make sure you are too.

Stay up to date with the latest alerts and take steps to safeguard your personal and banking information.

 

Latest security alert

Police Bank Impersonation Scam Alert – December 2024

Scammers are targeting our members via SMS, email, and phone calls, attempting to steal login and account details. Once these details are obtained, fraudulent transfers are being conducted across multiple channels to conceal the activity.

Please remember:

  • We will never ask for your password under any circumstances, including during fraud investigations.
  • We will never request your help to trace funds or ask for your account details.
  • Never click on a link if you feel uncomfortable or are unsure about the email.
  • If you have received a suspicious email, you can forward it to fraudhub@policebank.com.au.

If you believe you’ve been contacted by a scammer claiming to be from our “security” or “fraud” team, hang up immediately and contact Police Bank directly on our trusted number: 131 728.

We’ll never ask you to:

  • Share sensitive details including passwords, your pin, or a one-time passcode.
  • Click a link to log into your account.
  • Grant remote access to your computer, phone, or tablet.
  • Transfer money to another account to keep it safe.

Please take a minute to read about some of the most common scams below and what you should look out for.

If you have received a suspicious phone call, email or SMS link, make sure you:

7-online-claim

DO NOT
click on links

8-phone

DO NOT
enter any login details

3-repairer

DO NOT
share access to your computer

insure

DO NOT
share personal details including your full name, your birth date, PIN, security codes or passwords

If you suspect a scam, please contact us on 131 728

Digital banking security

Our website and Internet Banking platform use SSL encryption to safeguard your personal information. In addition, you are further protected by leading firewall technology and our online security token system. We are providing an extra layer of protection for your Internet Banking and Mobile Banking App. We may send you an SMS OTP to verify a range of online banking services such as Pay Anyone payments, and forgotten passwords.

An OTP is a single use passcode valid for only one online banking activity sent to the mobile phone number we have on our records to confirm the online banking activity. Simply enter the OTP to complete your action. Please do not disclose this code to anyone.

Spot the most common scams

Phishing
Online Shopping
Buying and Selling
Investment Scams
Remote Access Scams
Impersonation scams
PayID® scams
Pet scams
Rental scams
Employment scams
More

Phishing

Phishing is when scammers impersonate trusted entities like banks, telcos or even official government agencies like the ATO, targeting individuals through emails, phone calls, or text messages. They can look and sound legitimate and use tactics such as technical error, unauthorised activity, customer survey, security update or money to be paid to you, to trick you into sharing sensitive information such as passwords, usernames, and bank account information.

If you suspect a scam, please contact us on 132 267

For more information about online scams and staying safe visit

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